Support & Help
Your Questions, Answered
Everything you need to know about our beauty tools and pet essentials, plus orders, shipping, and returns.
Beauty Tools
Electric Makeup Brush Cleaner & Dryer
1. How does the Electric Makeup Brush Cleaner work?
Add water and a drop of gentle soap, insert your brush into the silicone holder, then press the power button.
The cup spins to deep-clean the bristles and switches to a quick dry so brushes are ready in minutes.
2. Is it safe for all brush types?
Yes—works with synthetic and natural bristles. Choose the holder that fits the ferrule snugly and avoid
submerging the metal ferrule for long periods.
3. Battery or USB?
USB-rechargeable. One full charge typically lasts up to 20 cleaning cycles.
4. How often should I clean my brushes?
Weekly is ideal for everyday makeup wearers; spot-clean more often for heavy use or sensitive skin.
Beauty Care
V-Line Face Slimmer & Double Chin Reducer
5. How does it work?
Gentle microcurrent + vibration massage and soothing LEDs help improve circulation and skin elasticity
around the chin and jawline for a more defined V-shape.
6. How long and how often should I use it?
10–15 minutes per session, 3–5 times per week. Most users notice visible improvements in 2–4 weeks.
7. Can I use it with skincare products?
Yes—apply a light moisturizer or conductive gel to improve glide and comfort. Avoid broken or irritated skin.
8. Who should not use it?
Do not use on broken skin or if you have implanted electronic devices. If pregnant or under medical care, consult a professional first.
Smart Pet Play
Interactive Dog Treat Dispenser & Ball Reward Toy
9. Which dogs is it best for?
Optimized for small to medium breeds. Larger breeds can use it with supervision—make sure ball size is comfortable and treats are small and dry.
10. What treats and balls should I use?
Use pea-sized dry treats/kibble. The included mini tennis balls work best; similar small dog balls are compatible.
11. Indoor or outdoor use?
Both. Works indoors on carpet/tile and outdoors on flat grass. Keep the hopper dry and clean.
12. Power and setup
Powered by battery or USB (model-dependent). Set on the floor, load treats and a ball, and let your dog explore—reward happens when the ball is returned.
Clean Walks
Portable Dog Poop Scooper & Bag Dispenser
13. How do I use it on walks?
Pull a bag from the built-in dispenser, cover the waste, squeeze to close the claws, then release to seal—no contact, less odor.
14. Does it work on grass, gravel, or sand?
Yes—the multi-claw grip collects waste from uneven surfaces like grass, gravel, and sand with less smearing.
15. Are special bags required?
No—compatible with most standard roll bags. Leak-resistant bags provide the best seal and odor control.
16. Is it lightweight and easy to carry?
Yes—compact and lightweight with a strap/clip to attach to your leash, bag, or belt loop.
Orders & Returns
Orders, Shipping & Returns
17. How long does delivery take and is tracking included?
Local deliveries arrive in 2–5 business days; international 7–14 days. Every order ships with a tracking link.
18. What is your return policy?
30-day hassle-free returns. If you’re not fully satisfied, contact us for an easy return or exchange.
19. Do you ship worldwide?
Yes—we offer secure, tracked international shipping to most countries.
20. How can I contact support?
Email us anytime at info.silkstore@gmail.com.